电子商务自考试卷真题

考试结束前 全国2013年1月高等教育自学考试 电子商务英语试题 课程代码：00888 请考生按规定用笔将所有试题的答案涂、写在答题纸上。 选择题部分 注意事项： 1. 答题前，考生务必将自己的考试课程名称、姓名、准考证号用黑色字迹的签字笔或钢笔填写在答题纸规定的位置上。 2. 每小题选出答案后，用2B铅笔把答题纸上对应题目的答案标号涂黑。如需改动，用橡皮擦干净后，再选涂其他答案标号。不能答在试题卷上。 一、词汇和语法（本大题共20小题，每小题1分，共20分） 根据句子的意思选择一个正确的答案，并将“答题纸”的相应代码涂黑。错涂、多涂或未涂均无分。 1. Tom has lived in London and Manchester, but he doesn’t like ______ city very much. A. eitherB. both C. neitherD. every 2. It is proved that this substance reacts ______ as fast as the other one. A. one-tenthsB. first-ten C. one-tenD. one-tenth 3. ______ were naturally a musical family, all of whom were excellent pianists. A. A ShawB. The Shaws C. The ShawD. Shaws 4. Nothing can ______ being unkind to small children. A. adjustB. reason C. justifyD. reassure 5. English ______ all over the world as a universal language. A. is teachingB. is taught C. teachesD. teaching 6. A new type of computer is going to ______ next year. A. turn outB. be turned out C. have turned outD. turned out 7. They are ______ a mass production movement to meet so many foreign orders. A. firingB. launching C. introducingD. presenting 8. When we got to the theatre, the play hadn’t started yet, so we ______. A. needn’t hurryB. didn’t need to hurry C. needn’t to hurryD. needn’t have hurried 9. You have never met each other before, ______? A. have youB. haven’t you C. do youD. don’t you 10. Frequent cultural exchanges will certainly help ______ friendly relation between our two universities. A. feedB. support C. fosterD. tend 11. We wouldn’t lose courage even if we ______ again. A. were to failB. would fail C. failD. have failed 12. It is most important that one of the brakes on your bicycle ______ properly. A. will workB. has worked C. worksD. work 13. These factories are ______ to the foreign trade company. A. subsidiaryB. coordinate C. substantialD. substantive 14. Let’s sing together, ______ ? A. will youB. shall we C. won’t youD. shan’t we 15. If you don’t pay your bill, they will ______ your gas. A. sendB. frustrate C. discourageD. disconnect 16. All of my efforts to ______ peace failed at last. A. reserveB. conserve C. persistD. preserve 17. The laws to be made have to ______ to various special interest groups. A. leadB. cater C. satisfyD. serve 18. Four weeks ______ for making the necessary preparations. A. has allowedB. allowed C. were allowedD. was allowed 19. ______ in my present work, I would be quite willing to do what you ask me to. A. Were I not engagedB. I were not engaged C. Engaged I were notD. Were not I engaged 20. It’s ______ on you to advise your students before they leave school. A. obligedB. incumbent C. satisfactoryD. specific 二、完形填空(本大题共10小题，每小题1分，共10分) 从选项中选择一个最适合短文的选项，并将“答题纸”的相应代码涂黑。错涂、多涂或未涂均无分。 One project to overcome the limitations of the 21 search engines is the EuroSearch project. EuroSearch is a 22 of national search engines which gives much better results and is more 23 to the challenges of the multilingual and multicultural global Internet. The 24 members are national search engines from Italy, Spain and Switzerland. The multilingual approach allows a 25 to be entered in the preferred language of the researcher and the search engine takes care of the search on the search engines in the 26 languages. Every national site that is part of the federation remains in the country of 27 and is maintained by a native speaker who will 28 that the search works in their own language. At the same time, the EuroSearch framework tries to remain 29 to other countries and services who would like to become part of the 30 . 21. A. livingB. existingC. popularD. various 22. A. federalB. federationC. allianceD. union 23. A. readyB. restrictedC. reactiveD. suited 24. A. currentB. foundingC. powerfulD. majority 25. A. inquiryB. investigationC. queryD. trouble 26. A. differentB. otherC. anotherD. mutual 27. A. originB. membershipC. peaceD. development 28. A. protectB. maintainC. ensureD. emphasize 29. A. openB. secretC. promisingD. neutral 30. A. originalB. powerC. initiativeD. organization 三、 阅读理解（本大题共10小题，每小题2分，共20分） 阅读下面的短文，从A、B、C、D四个选项中选出一个答案填空或答题，并将“答题纸”的相应代码涂黑。错涂、多涂或未涂均无分。 Passage 1 Computer people talk a lot about the need for other people to become “computer-literate.” But not all experts (专家) agree that this is a good idea. One pioneer, in particular, who disagrees is David Tebbutt, the founder of Computertown UK. Although many people see this as a successful attempt to bring people closer to the computer, David does not see it that way. He says that Computertown UK was formed for just the opposite reason, to bring computers to people and make them “people-lit-erate.” David Tebbutt thinks Computertowns are most successful when tied to a computer club but he insists there is an important difference between the two. The clubs are for people who have some computer knowledge already. This frightens away non-experts, who are happier going to Computertowns where there are computers for them to experiment on, with experts to encourage them and answer any questions they have. They are not told what to do. They find out the computer experts have to learn not to tell people about computers, but have to be able to answer all questions people ask. People don’t have to learn computer terms, but the experts have to explain in plain language. The computers are becoming “people-literate.” 31. Which of the following is David Tebbutt’s idea on the relationship between people and computers? A. Computer learning should be made easier. B. There should be more computer clubs for experts. C. People should work harder to master computer use. D. Computers should be made cheaper so the people can afford them. 32. We can infer from the text that “computer-literate” means ______. A. being able to afford a computer B. being able to write computer programs C. working with the computer and finding out its value D. understanding the computer and knowing how to use it 33. The underlined word “it” in the second paragraph refers to the idea that Computertowns ______. A. help to set up more computer clubs B. bring people to learn to use computers C. bring more experts to work together D. help to sell computers to the public 34. David Tebbutt started Computertown UK with the purpose of ______. A. making better use of computer experts B. improving computer programs C. increasing computer sales D. popularizing computers 35. The passage is mainly about the idea of ______. A. people’s becoming “computer-literate” B. computers’ becoming “people-literate” C. people’s IT learning in a club D. computers’ explaining in plain language Passage 2 The digital revolution, as exemplified by the Internet and electronic commerce, has shaken marketing practices to their core. In a recent paper, Wharton’s Jerry Wind, director of the SEI Center for Advanced Studies in Management, and co-author Vijay Mahajan, a marketing professor at the College of Business Administration of the University of Texas at Austin, examine the impact of digital marketing on concepts like pricing, when customers can propose their own prices (pricelin.com), or buyers and sellers can haggle independently in auctions (e-Bay.com). The paper provides an overview of some of the emerging realties and new rules of marketing in a digital world, and outlines what the new discipline of marketing may look like in the early part of the new century. To begin with, say the authors, the rapid-fire growth of the Internet is helping to drive changes. “It is not just our computers that are being reprogrammed; it is customers themselves,” says Wind. “These emerging cyber consumers are like an alien race that have landed in the mist of our markets. They have different expectations and different relationships with companies from which they purchase products and services.” For one thing, cyber consumers expect to be able to customize everything — from the products and services they buy and the information they seek, to the price they are willing to pay. And with digital technology opening new channels for gaining information, they are more knowledgeable and demanding than previous consumers. Digital customers can also sort products based on any desired attribute, price, nutritional value, or functionality, and they can easily obtain third-party endorsements and evaluations, tapping the experience of other users. “Companies that cannot meet their demands and expectations will be at a loss,” says Wind. 36. The passage was most likely to be taken from ______. A. an overview of a paper B. an introduction to a book C. a book on digital revolution D. a paper discussing digital revolution 37. The paper mentioned in this passage was written by ______. A. Jerry Wind B. Vijay Mahajan C. Jerry Wind and Vijay Mahajan D. an anonymous 38. From the third paragraph, we can infer that ______. A. the customers are also reprogrammed by computers B. e-business companies need be more knowledgeable about cyber consumers C. cyber consumers are a group of strange people D. cyber consumers come from outer space 39. Compared with traditional customers, the emerging cyber consumers ______. A. are more difficult to satisfy B. have less knowledge about business C. have more problems with prices D. are less willing to buy products and services 40. In the last paragraph, what Wind said means ______. A. digital consumers’ decision to buy depends largely on others’ evaluation B. it will be more and more difficult for companies to earn profit in e-business C. most of the companies in e-business are at a loss D. companies should try their best to meet the digital consumers’ demands and expectations非选择题部分 注意事项： 用黑色字迹的签字笔或钢笔将答案写在答题纸上，不能答在试题卷上。 四、单词汉译英（本大题共15小题，每小题1分，共15分） 根据给出的汉语词义和规定的词类写出相应的英语单词。每词的第一个字母已给出。 41. 产生；发生 v. g______ 42. 合同；契约 n. c______ 43. 立法；法规 n. l______ 44. 行政官；行政人员 n. e______ 45. 分配；分发；分布 v. d______ 46. 扣除；减除 v. d______ 47. 同义词 n. s______ 48. 分类；归类 v. c______ 49. 偶然的；随便的 adj. c______ 50. 基本上，根本上 adv. b______ 51. 无效果的 adj. i______ 52. 产生；屈服；让步 v. y______ 53. 车辆；媒介 n. v______ 54. 趋势，倾向 n. t______ 55. 使合乎规格，使标准化 v. s______ 五、单词英译汉 （本大题共15小题，每小题1分，共15分） 给出下列单词或术语的汉语意思。 56. URL 57. cataloger 58. data collection 59. information retrieval 60. text documents 61. eProcurement 62. buying leverage 63. “Return” and “New” customer paths 64. site traffic 65. purchase attempts 66. shipping method 67. interactive TV 68. cost-effective and efficient 69. maximum value 70. automotive industry 六、英译汉 （本大题共5小题，每小题2分，共10分） 阅读下面的短文，然后把划线的句子翻译成汉语。 How well is your Web site meeting demand? The question may be more difficult to answer than you think. After all, sophisticated Web monitoring software can measure a sudden spike in traffic, but I won’t correlate that spike with your company’s seasonal marketing efforts. (71) Business intelligence (智能) software unifies data from a wide array of functional areas and departments to provide a holistic (完整的) understanding of the business. The result: Managers can predict future spikes in traffic based on the relative size of marketing campaigns. The first thing to do is capture information about your Web site operations and visitors. Start with the data in your Web log file. Here you will find valuable information about Web traffic patterns, such as peak traffic times and the most accessed pages on your Web site. (72) You’ll also be able to learn what people search for once they get to your site, as well as the time it takes to find it. Don’t overlook the value of information such as the type of browser and operating system used by your site visitors —— these can affect how you choose to present your site. (73) Once you have this data gathered, business intelligence applications let you analyze the information to help you optimize (化) your Web site. The application unifies data from various sources to help you effectively mine information and understand your customers’ Web behavior. Most important, you are able to compare information in your Web logs against information from internal and external sources. (74) Track Web hits or transactions against fluctuations (波动) in your offline (线下) sales channels, for example, or see what happens to order volumes at the beginning of a fiscal quarter (会计季度) when many departments have new budgets (预算) to work with. Business intelligence software can be a powerful ally as you seek to keep hard-won customers in the fold. Knowing your customers and understanding how they interact with your Web site is a powerful tool for optimization. (75) You can glean (收集) trends during peak traffic periods that result in server overloads (超载), or identify search criteria that consistently fail to deliver anticipated (预期的) content. 七、汉译英 （本大题共5小题，每小题2分，共10分） 用括号内给出的词，把下列汉语句子翻译成英语。 76. 约翰创造了新的世界纪录。（set up） 77. 我有时感到区分英语和法语很困难。(distinguish from) 78. 新技术对公司的发展有重要的影响。（have an effect on） 79. 多家工厂声称他们需要有经验的工人。（experienced） 80. 他的这篇报告写得很好，只是有几个小问题。（except for）

电子商务概论答案2003年下半年高等教育自学考试全国统一命题答案电子商务概论试题参考答案及评分标准一、单项选择题（本大题共15小题，每小题2分，共30分）1.D 2.A 3.C 4.D 5.B6.A 7.C 8.B 9.B 10.D11.B 12.C 13.A 14.D 15.C二、多项选择题（本大题共5小题，每小题2分，共10分）16.ABE 17.ABC 18.ABD 19.ACD 20.CDE三、填空题（本大题共10小题，每小题1分，共10分）21.自动化 22.检索 23.成本 24.定制 25.物理26.结算 27.需求 28.定价 29.采购 30.技术四、名词解释（本大题共4小题，每小题4分，共16分）31.带宽是单位时间内，通过一条通讯线路的数据量32.检索引擎是一种特殊的WWW页面软件，可找到与用户输入的单词或短语匹配页面33.在线现金存储是由一个信赖的第三方（如电子银行）参与到所有电子现金转账过程中，他们持有消费者的现金帐号。在线现金系统要求商家先同消费者的开户银行联系，然后再接收消费者的购买请求34.外向营销战略能够主动地使公司走向消费者，而不是被动地等待消费者到来的所有互联网技术五、简答题（本大题共4小题，每小题6分，共24分）35.（1）工作组的通信 使管理者能够通过电子邮件、视频会议和公告牌与员工交流（2）电子出版 使企业能够运用WWW等工具来组织、出版和分发人力资源手册、产品规格和会议纪要等信息 （3）销售队伍生产率 提高了信息在生产部门和销售队伍之间、企业和顾客之间的流动速度36.（1）特洛伊木马是隐藏在程序或页面里面掩盖其真实目的程序 （2）特洛伊木马可窃听计算机的保密信息，并将这些信息传给他的WWW服务器，从而构成保密性侵害 （3）特洛伊木马还可以改变或删除客户机上的信息，构成完整性侵害 （4）特洛伊木马技术是破坏性的活动页面放进表面看起来完全无害的WWW页面中，可立即运行并进行破坏活动的技术37.（1）电子钱包可存放信用卡、电子现金、所有者的身份证书、所有者地址以及在电子商务网站的收款台上所需的其他信息 （2）电子钱包提高购物的效率。消费者选好商品后，只要点击自己的钱包就能完成付款过程，大大加速了购物的过程 （3）电子钱包非常有用，因为消费者将电子购物车装满后，就要到收款台来确认其选择，这时候会出现一页或两页要求输入姓名、地址、信用卡号和其他个人信息的表38.消费者在线阶段购买可以结为三个阶段：购前准备、购买完成和购后交互（1）购前准备阶段。消费者要在大量信息中寻找和发现能满足要求的产品，进行选购（2）购买完成阶段。与卖方就购买条件（如：价格、送货日期等）协商相关的信息流和单证流；在购买构成中进行结算（3）购后交互阶段。顾客服务和支持，目的是解决顾客的投诉、退货和产品缺陷六、论述题（本大题共10分）39.不同公司建立网站的效益目标有：（1）建立（或疏离）品牌（或提升品牌知名度）（2）增加现有营销方案（3）销售产品和服务（4）改善售后服务和支持（5）管理供应链（或提高供应链的竞争能力）（6）进行拍卖（7）销售广告版位（8）购买产品和服务衡量方法有：（1）通过市场调查和民意测验来衡量品牌的提升（2）通过销售量或销售额来衡量销售产品和服务（3）通过顾客满意度或降低顾客服务于支持成本的情况来衡量售后服务和支持的改善（4）通过购供应成本的降低或订单履行时间的缩短来衡量管理供应链（5）通过拍卖量、出价人和卖家数量、卖掉物品的金额和数量、注册用户的数量、衡量网站的拍卖效益 2004年电子商务概论答案：点击下载 全国2005年10月高等教育自学考试电子商务概论试题 课程代码：00896 一、单项选择题(本大题共15小题，每小题1分，共15分) 在每小题列出的四个备选项中只有一个是符合题目要求的，请将其代码填写在题后的括号内。错选、多选或未选均无分。 1.电子商务的发展历程可分为四个阶段， 第一个阶段是(C ) A.电子报文传送技术 B.WWW C.EFT时代 D.联机服务 2.电子商务的关键技术中，最重要的技术是(B ) A.互联网 B.数据库软件 C.多媒体 D.加密软件和硬件 3.SSL是(B ) A.安全超文本传输协议 B.安全套接层协议 C.文件传输协议 D.安全电子交易协议 4.容易受店内广告影响并很容易改换要采购的产品的购买行为类型是(D ) A.专门计划购卖 B.简单计划购买 C.完全无计划购买 D.提醒者购买 5.出价从高价开始，一直降到有出价人接受这个价格为止。 这种拍卖形式是(B ) A.英式拍卖 B.荷兰式拍卖 C.密封递价拍卖 D.双重拍卖 6.某公司网站是用来改善售后支持的，评价其网站效益目标的主要指标是(B ) A.销售额 B.顾客满意度 C.拍卖量 D.访问者数量 7.订单获取的流程结束于(C ) A.识别潜在客户 B.设计满足的方案 C.准备订单 D.向客户报价 8.下列一级域名中，表示政府组织的是( B) A.edu B.gov C.net D.com 9.在电子商务系统开发过程中，属于晚期外包的业务是(D ) A.网站设计 B.网站论证 C.网站开发 D.网站维护 10.“电子数据交换”的英文缩写是(A ) A.EDI B.ICP C.FTP D.ISP 11.假如一个电子订单的收货地址被改写，我们就说破坏了(C ) A.数据的及时性 B.数据的防抵赖性 C.数据的完整性 D.数据的即需性 12.IP共享也称为(A ) A.虚拟服务器 B.虚拟客户机 C.服务器 D.客户机 13.决定WWW系统性能的因素有(D ) A.硬件与操作系统 B.操作系统与应用服务器软件 C.应用服务器软件与硬件 D.硬件、操作系统和应用服务器软件 14.基准测试的主要领域是(B ) A.数据库管理系统 B.硬件和操作系统 C.WWW服务器 D.网络 15.根据摩根斯坦利添惠公司的分析表，以下最适合在线销售的商品是(D ) A.玩具 B.收藏品 C.服装 D.图书 二、多项选择题(本大题共5小题，每小题2分，共10分) 在每小题列出的五个备选项中至少有两个是符合题目要求的，请将其代码填写在题后的括号内。错选、多选、少选或未选均无分。 16.互联网上负责传送和检索邮件的协议有( AB) A.SMTP B.POP C.FTP D.IMAP E.SSL 17.电子现金的特点有(ABDE ) A.货币价值 B.可交换性 C.无隐私性 D.安全性 E.可储存和检索性 18.在线零售成功的关键策略有(ABCDE ) A.树立品牌 B.增加库存 C.降低成本 D.利用定制营销 E.正确定价 19.电子钱包可以存放(ACDE ) A.信用卡 B.传统支票 C.电子现金 D.所有者地址 E.所有者的身份证书 20.网站开发的最初阶段包括(BCDE ) A.集成阶段 B.储备阶段 C.链接阶段 D.开始阶段 E.完善阶段全国2006年10月高等教育自学考试电子商务概论试题课程代码：00896一、单项选择题（本大题共20小题，每小题1分，共20分）在每小题列出的四个备选项中只有一个是符合题目要求的，请将其代码填写在题后的括号内。错选、多选或未选均无分。1.“电子商务是实现业务和工作流自动化的技术应用”。其对电子商务定义的角度是从（ A ）A.业务流程 B.服务C.通信 D.在线2.推动电子结算发展的力量来自（ A ）A.技术成本的降低、经营成本的降低、在线商务的增加B.技术成本的降低、库存的减少、在线商务的增加C.库存的减少、处理成本的降低、在线商务的增加D.经营成本的降低、处理成本的降低、库存的减少3.按照各个时期有代表性的不同技术，可以将电子商务的发展阶段划分成四个阶段，其第三个阶段是（ C ）A.EFT时代 B.电子报文传送技术C.联机服务 D.WWW4.三种最流行的WWW服务器程序是（ A ）A. Apache HTTP Server, Internet Information Server, Netscape Enterprise ServerB. Apache HTTP server, Internet Information server, SQL server C. Internet Information Server, Netscape Enterprise Server, SQL serverD. Apache HTTP server, Netscape Enterprise Server, SQL server5.WWW服务器的核心功能是（ D ）A.网站管理 B.应用构造C.电子商务 D.对客户机请求进行处理并做出响应6.标准通用标注语言是（ B ）A.HTML B.SGMLC.HTTP D.XML7.邮局协议的缩写是（ D ）A.HTTP B.SMTPC.IMAP D.POP8.计算机安全主要为两大类，指（ C ）A.密码安全和隐私安全 B.客户机安全和服务器安全C.物理安全和逻辑安全 D.服务器安全和通讯信道安全9.公开密钥加密也称（ A ）A.非对称加密 B.对称加密C.散列编码 D.私有密钥加密10.属于先付代币的是（ D ）A.加密信用卡 B.电子支票C.第三方授权机制 D.电子现金11.在线零售商可分为几类？（ C ）A.二 B.三C.四 D.五12.客户关系管理三个阶段的顺序是（ B ）A.加强关系，建立关系，维持关系 B.建立关系，维持关系，加强关系C.建立关系，加强关系，维持关系 D.维持关系，建立关系，加强关系13.eBay是最成功的消费品拍卖网站之一，它采用的拍卖方式是（ ）A.双重拍卖 B.英式拍卖C.荷兰式拍卖 D.密封递价拍卖14.网络营销的终极目标是（ A ）A.最大程度地增加利润 B.提高销售C.降低业务成本 D.加强同所有目标群体的沟通15.代表某个专用网络同互联网进行通讯的防火墙是（ B ）A.网关服务器 B.代理服务器C.电子邮件服务器 D.FTP服务器16.下列说法错误的是（ B ）A.智能卡能存储大量用户的个人信息B.Mondex卡可以延期结算C.Mondex卡是万事达国际公司的产品 D.智能卡比传统结算卡更易防止滥用17.企业间（B2B）的电子商务应用可以是（ C ）A.工作组的通信 B.社交C.供应商管理 D.个人理财18.网站设计人员遵循的可用性原则不包括（ B ）A.按消费者在链接中导航的方式设计网站B.按公司的组织结构来设计网站C.设计特征和色彩使用上保持一致D.明确标出导航标志19.网站建设过程中的高级储备阶段有多种方法增强公司核心信息库的价值，其中一种方法是（ D ）A.使公司与目标市场实现自动交互B.使公司更好地利用公司数据从市场上获利C.使公司建立起同目标市场、客户合作伙伴间的沟通D.确保公司网站上的信息不断更新20.互联网基础协议（TCP/IP）（ B）A.不适用于局域网 B.是一种双层程序（协议）C.它们在传输层工作 D.它们在网络层工作二、多项选择题(本大题共5小题，每小题2分，共10分)在每小题列出的五个备选项中有二至五个是符合题目要求的，请将其代码填写在题后的括号内。错选、多选、少选或未选均无分。21.销售链管理的应用结构包括（ DE ）A.管理应用 B.客户跟踪C.人力资源管理 D.标书和报价生成E.定价22.电子商务软件的功能包括（ ABD ）A.购物车 B.商品目录显示C.WWW展示 D.交易处理机制E.编译流程序23.在线零售相对邮购具有的优势包括（ BCD ）A.库存方面 B.多种结算方式C.成本低 D.具交互性E.省时方便24.关于数字证书，正确的说法有（ ABC ）A.数字证书是电子邮件附件或嵌在网页上的程序B.数字证书可用来验证用户或网站的身份C.数字证书有向网页或电子邮件附件原发送者发送加密信息的功能D.数字证书具有下载软件的功能E.数字证书具有消除电脑病毒的功能25.实施电子商务时，需要电子商务的人才包括（ ABCDE ）A.业务管理 B.应用专家C.系统管理 D.人事管理E.网络操作