自考商务英语毕业的路过，祝您顺利
2012年7月高等教育自学考试中英合作商务管理专业与金融管理专业模拟考试 商务英语试题 （课程代码00796） （考试时间50分钟，满分100分） 本试卷分为两部分，共10页。1. 第一部分为选择题，应考者必须在“答题卡”上的“选择答题区”内按要求填涂，答在时间上无效。2. 第二部分为非选择题，应考者必须在“答题卡”上的“非选择答题区”内按照试题题号顺序直接答题，答在试卷上无效。Part 1 Questions 1-5 Where can you see these notices? For Questions 1-5, mark A, B or C on your answer sheet.1Return FaresABCIn an airportIn a hospitalIn an office2Buy two and get one free.ABCIn a companyIn a supermarketIn a station3DO NOT DISTURB.ABCAt homeIn a zooIn a hotel4Interview in progress.ABCIn a parkIn an officeIn a hotel5Customers Lounges ABCIn a companyIn a hotelIn an airportPart 2 Questions 6-10 Complete the five conversations. For Questions 6-10, mark A, B or C on your answer sheet. 6Hello! It's long time not to see you, how are you?ABCI'm fine, thanks. I'm doing a survey, now.It is warm.I don’t like the fish.7How did you manage to get the ticket?ABCI don’t know.My friend helped me to get it.Disaster.8Do you know the news about the dogs?ABCYes, they are not allowed to walk on the street.But I like it.You know it.9What can I do for you?ABCI am looking for a pair of shoes.I don’t know.I would rather go.10May I leave a message, please?ABCHold on.No, you’d better go.You are lucky.Part 3 Questions 11-15 Read the sentences about a girl’s first train ride.Choose the best word (A, B or C) for each space. For Questions 11-15, mark A, B or C on your answer sheet. 11Last week, my four-year-old daughter, Sally, was to a children’s party. AinviteBinvitedCinviting12I decide to take by train. AherBhersCshe13Sally was very . AexcitedBexciteCexciting14Because she never travelled on a train before. AhasBhadChave15She sat the window. AInBonCnearPart 4 Questions 16-20 Look at the messages or notices below.Choose the best option (A, B or C) to answer each question. For Questions 16-20, mark A, B or C on your answer sheet.16This notice says that there isA. no commission to pay for exchanging money after the end of August.B. a small amount to pay for exchanging money before August.C. no charge for exchanging money during August. 17Delegates who cancel 20 days before the conference must payA.100% of the fee.B.50% of the fee.C.20% of the fee. 18The management remind staff that these parking spaces are reserved for clients.Who are these spaces intended for?A staff B clients C management 19 A Phones may not be brought into the factory by employees. B Phone calls can be made only if a supervisor agrees. C Phone calls made in the factory must be supervised. 20Delivery driversIf you have not had asecurity checked,obtain theappropriate form frommain gate staffA Security checks are carried out by main gate staff.B Delivery drivers are required to have a security check.C Please give your security check forms to main gate staff. Part 5 Questions 21-28 Read the recruitment advertisement below. Choose the best word (A, B or C) for each space. For Questions 21-28, mark A, B or C on your answer sheet.Experienced managers wantedWe need experienced managers – and we are happy to pay for them! We have opportunities for people (21)………you. We’re giving you the chance to make a real difference, for our clients and for yourself.We help world-class organizations get the best (22)………their employees by checking that they have the most effective mix of people, process and technology. Because we are growing (23)………..fast, we need to recruit people at all levels. We want people (24)……….have the ability to solve complex problems. You will help people in (25)……. companies create positive change in difficult situations. Our team believes in creating high performance change, so ideally you have already worked (26)……….multi-million pound international products. (27)………you are looking for rewards and responsibility, (28)……….is only one possible choice: contact us now!21.A.like B.as C.than22.A.to B.from C.out23.A.so B.such C.too24.A.whose B.who C.which25.A.others B.another C.other26.A.on B.off C.by27.A.Where B.Whether C.If28.A.It B.There C.This Part 6 Questions 29-35 Read the announcement below about working hours. Are sentences 29-35 ‘Right’ (A) or ‘Wrong’ (B)?If there is not enough information to answer ‘Right’ (A) or ‘Wrong’ (B), choose ‘Doesn’t say’ (C). For questions 29-35, mark A, B or C on your answer sheet.FLEXIBLE WORKING HOURSThe Company is planning to introduce a new flexible system of working hours. At present all employees work from 8am to 5pm, with a total of one hour for lunch and other breaks. The building opens at 7:30 in the morning, and closes at 7 o’clock in the evening for those doing overtime.Under the new system, employees will work a minimum of eight hours, but they will have some choice about when they work. All staff must be at work in the office for a fixed period, from 10am to 4pm, with a total of 60 minutes for breaks. The building will be open between 7am and 9pm, and staff may plan their remaining work schedule to suit themselves, within those hours.We hope that this scheme will benefit employees with young families, and will give everybody the chance to avoid the worst of the traffic. We will try out the scheme for one month, and then we will send out questionnaires to assess employees’ opinions. Naturally it will add to our costs to keep the building open for the extra hours, but we feel this will be a good investment because it will bring benefits to our staff. 29. At present employees must stop work by 7pm. A Right B Wrong C Doesn’t say30. At present employees must take breaks at fixed times. A Right B Wrong C Doesn’t say31. Under the new system employees will be able to start work later in the day. A Right B Wrong C Doesn’t say32. Employees will be able to choose to work from 7:00am to 3:00pm. A Right B Wrong C Doesn’t say33. The company is planning to provide new facilities for employees with children. A Right B Wrong C Doesn’t say34. The company will consult employees before making the new system permanent. A Right B Wrong C Doesn’t say35. The company says that the scheme may be too expensive for the advantages it will bring. A Right B Wrong C Doesn’t say Part 7 Questions 36-40 Look at the book cover below. It lists useful aspects of a marketing textbook. For questions 36-40, decide which aspect (A-H) is relevant to each person. For Questions 36-40, mark one letter (A-H) on your answer sheet.Do not use any letter more than once. Key features ofStudent Guide toMarketingA All theories supported by reference to real-life casesB Each chapter ends by summing up the topic discussedC Important vocabulary explainedD Case studies for discussionE Examples of standard diagrams in marketingF Discussion and review questions for further studyG Guide to career opportunitiesH Subject index 36 Stanley offredi is interested in a particular topic and wants to know which page in the book to turn to. 37 Maurita johansson has changed jobs and wants to find the meanings of technical marketing words that are new to her. 38 Harry Chang hopes to learn enough by reading only the main points of what is covered in the book. 39 To get a new job writing market research report, Cristina Perez needs to discover what sorts of graphics are normally used. 40 Ali El hadioui needs some detailed examples of marketing practice for his class to talk about.
教务老师，听见很多自考的同学在问自考教材pdf百度云下载相关问题，那么今天教务老师来告诉同学们这些问题的解答！求 自考公安信息学资料 网盘资源《自考公安信息学资料》百度网盘免费资源下载：提取码：y5cs复制这段内容后打开百度网盘手机App，操作更方便哦，如果资源不正确，或者版本不正确，欢迎追问自考教材那里有电子版的下呀现在网上还没有教材的电子版。有电子版的复习资料，把这些内容都背下来也可以及格的。英语和英语是各有两本书。英语和英语一共4本书。我报的电子商务专业。你呢？哪里可以下载自考教材?请问谁知道哪里可以下载到自考教材的电子书？以上就是全国地区自考教材服务网分享关于自考教材pdf百度云下载的全部内容，更多自考教材和自考历年真题及答案，自考视频网课，自考教材购买首页搜索科目代码即可，也可以咨询在线客服！自考/成考有疑问、不知道自考/成考考点内容、不清楚当地自考/成考政策，点击底部咨询官网老师，免费领取复习资料：
今天教务老师给大家收集整理了自考英语二教材及答案，自考英语二教材答案 百度网盘的相关问题解答，还有免费的自考历年真题及自考复习重点资料下载哦，以下是全国我们为自考生们整理的一些回答，希望对你考试有帮助！2010年10月自考英语二答案2010年10月自考英语(二)试题及答案第一大题：1A：protect2D：reference3C：span4B：otherwise5A：superior6C：from7D：afford8B：addto9D：adapt10A：necessarily第二大题：Cloze(完型填空)主要讲述图书馆经费的问题11.B(at)thesametime同时12.A(risen)13.Cnumberofhours14Bprovide15Cexample16Adependon依靠17Bthereis18Ccostly花费大的19Ddisgree不同意20Dbut但是第三大题：ReadingComprehension(阅读理解)主要讲述人工智能的发展在将来可能给人们带来的便利以及对人们工作的影响21.itispossiblethatinthefuture…….选择Dtheneedforserviceforworkerswillberuduced22.themainaimofthesecondparagraphistoshowthat….Aaiwillmakeservicesmoreefficient23.airlinereservationsareearlyexampleof….AAIapplication24.itisimplicatedinthelastparagarphthatinthe21世纪后半叶。。。。。Cniumerousworkerswereforcedtoretireearlier(得早退休)25。这篇文章的态度是。。。Cobjective客观的这篇摘录自苹果公司总裁乔布斯在斯坦福大学的演讲,讲述他一生被dropout(可理解为抛弃)的经历,26.biologcalmother的意思是：。。。。Bone’smotherthroughbirth(生物学母亲的意思是出生他的母亲)27.作者的父母…itistruethattheauthors’parents…Dhadnocollegedegrees(没有大学学位的)28.theauthorquiteschoolmainlybecause作者退学的原因是:Chedidnotthinkhiscollegetuitionworthwhile他觉得大学学费花的不值得29.作者退学后Ccontinuedtopursuehisinterests继续追求她的兴趣30.作者认为他的dropout是…Drewarding有回报的讲述电子垃圾的毒性,第一世界国家开始处理但是相当部分转移到第三世界国家危害环境31.toxins的意思是….Cpoisonoussubstances有毒物质32.lawsaboute-wastehavebeenpassedbecause…通过电子垃圾相关法律是因为…Be-wastecontainstoxinsandbiodegradeslowly(有毒并且难以降解)33.第三段暗示….B大部分第一世界的电子垃圾得到妥善处理34.theauthorbelievesthattheunwantedelectronicshippedtothethirdworld…Adoesmoreharmthangoodinfact意思:运往第三世界国家的电子产品坏处大于好处35.这篇文章主要讨论thepassagemainlydealwithAthedangerouscausedbye-waste第四大题：WordSpelling(单词拼写)36.Slipping37.physically38.impact39.ongoing40.musician41.gravity42.tempt43.suspect44.publication45.routine46.thirtieth47.senseless48.voluntary49.improvise50.honestly51.undertake52.initial53.interval54.location55.Wednesday.第五大题：WordForm(词汇正确形式)56enlarge57employee58choice59consideration60profitalbe61.coverage62characteristic63inspecting64acquaintance65.strenghten第六大题：TranslationFromEnglishIntoChinese(汉译英)66.hetalkedtomejustlikewekneweachotherformanyyears.67.Whatyouaredoingtodaywillbehelpfultoyouinthefuturn.68.HeandIiscomplelyconsistenttothismatter’sview.69.Itseemsthatthisplanisfeasible.70.Peoplelivedinthatareaareworkinghardtoturnthedeserttothefertileland.第七大题：TranslationfromEnglishintoChinese(英译汉)直到二十世纪初人们才认识到食物和饭菜中含有某种重要的物质，可以抵抗疾病的发生，这些重要的物质对身体发育，健康以及身体的一些正常的功能都有重要的作用。一个良好均衡的饮食习惯应该能够提供我们身体的一些正常的维他命的需要，那些能够幸运的买到充足食物的人不会发生维他命的缺乏，然而，因为多种原因，一些人不能保证一个平衡的饮食习惯，人们经常因为疾病而缺乏食欲，独居的人往往没有正常的饮食习惯，偏食的。答案自考/成考有疑问、不知道自考/成考考点内容、不清楚当地自考/成考政策，点击底部咨询官网老师，免费领取复习资料：
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考试结束前 全国2013年1月高等教育自学考试 电子商务英语试题 课程代码：00888 请考生按规定用笔将所有试题的答案涂、写在答题纸上。 选择题部分 注意事项： 1. 答题前，考生务必将自己的考试课程名称、姓名、准考证号用黑色字迹的签字笔或钢笔填写在答题纸规定的位置上。 2. 每小题选出答案后，用2B铅笔把答题纸上对应题目的答案标号涂黑。如需改动，用橡皮擦干净后，再选涂其他答案标号。不能答在试题卷上。 一、词汇和语法（本大题共20小题，每小题1分，共20分） 根据句子的意思选择一个正确的答案，并将“答题纸”的相应代码涂黑。错涂、多涂或未涂均无分。 1. Tom has lived in London and Manchester, but he doesn’t like ______ city very much. A. eitherB. both C. neitherD. every 2. It is proved that this substance reacts ______ as fast as the other one. A. one-tenthsB. first-ten C. one-tenD. one-tenth 3. ______ were naturally a musical family, all of whom were excellent pianists. A. A ShawB. The Shaws C. The ShawD. Shaws 4. Nothing can ______ being unkind to small children. A. adjustB. reason C. justifyD. reassure 5. English ______ all over the world as a universal language. A. is teachingB. is taught C. teachesD. teaching 6. A new type of computer is going to ______ next year. A. turn outB. be turned out C. have turned outD. turned out 7. They are ______ a mass production movement to meet so many foreign orders. A. firingB. launching C. introducingD. presenting 8. When we got to the theatre, the play hadn’t started yet, so we ______. A. needn’t hurryB. didn’t need to hurry C. needn’t to hurryD. needn’t have hurried 9. You have never met each other before, ______? A. have youB. haven’t you C. do youD. don’t you 10. Frequent cultural exchanges will certainly help ______ friendly relation between our two universities. A. feedB. support C. fosterD. tend 11. We wouldn’t lose courage even if we ______ again. A. were to failB. would fail C. failD. have failed 12. It is most important that one of the brakes on your bicycle ______ properly. A. will workB. has worked C. worksD. work 13. These factories are ______ to the foreign trade company. A. subsidiaryB. coordinate C. substantialD. substantive 14. Let’s sing together, ______ ? A. will youB. shall we C. won’t youD. shan’t we 15. If you don’t pay your bill, they will ______ your gas. A. sendB. frustrate C. discourageD. disconnect 16. All of my efforts to ______ peace failed at last. A. reserveB. conserve C. persistD. preserve 17. The laws to be made have to ______ to various special interest groups. A. leadB. cater C. satisfyD. serve 18. Four weeks ______ for making the necessary preparations. A. has allowedB. allowed C. were allowedD. was allowed 19. ______ in my present work, I would be quite willing to do what you ask me to. A. Were I not engagedB. I were not engaged C. Engaged I were notD. Were not I engaged 20. It’s ______ on you to advise your students before they leave school. A. obligedB. incumbent C. satisfactoryD. specific 二、完形填空(本大题共10小题，每小题1分，共10分) 从选项中选择一个最适合短文的选项，并将“答题纸”的相应代码涂黑。错涂、多涂或未涂均无分。 One project to overcome the limitations of the 21 search engines is the EuroSearch project. EuroSearch is a 22 of national search engines which gives much better results and is more 23 to the challenges of the multilingual and multicultural global Internet. The 24 members are national search engines from Italy, Spain and Switzerland. The multilingual approach allows a 25 to be entered in the preferred language of the researcher and the search engine takes care of the search on the search engines in the 26 languages. Every national site that is part of the federation remains in the country of 27 and is maintained by a native speaker who will 28 that the search works in their own language. At the same time, the EuroSearch framework tries to remain 29 to other countries and services who would like to become part of the 30 . 21. A. livingB. existingC. popularD. various 22. A. federalB. federationC. allianceD. union 23. A. readyB. restrictedC. reactiveD. suited 24. A. currentB. foundingC. powerfulD. majority 25. A. inquiryB. investigationC. queryD. trouble 26. A. differentB. otherC. anotherD. mutual 27. A. originB. membershipC. peaceD. development 28. A. protectB. maintainC. ensureD. emphasize 29. A. openB. secretC. promisingD. neutral 30. A. originalB. powerC. initiativeD. organization 三、 阅读理解（本大题共10小题，每小题2分，共20分） 阅读下面的短文，从A、B、C、D四个选项中选出一个答案填空或答题，并将“答题纸”的相应代码涂黑。错涂、多涂或未涂均无分。 Passage 1 Computer people talk a lot about the need for other people to become “computer-literate.” But not all experts (专家) agree that this is a good idea. One pioneer, in particular, who disagrees is David Tebbutt, the founder of Computertown UK. Although many people see this as a successful attempt to bring people closer to the computer, David does not see it that way. He says that Computertown UK was formed for just the opposite reason, to bring computers to people and make them “people-lit-erate.” David Tebbutt thinks Computertowns are most successful when tied to a computer club but he insists there is an important difference between the two. The clubs are for people who have some computer knowledge already. This frightens away non-experts, who are happier going to Computertowns where there are computers for them to experiment on, with experts to encourage them and answer any questions they have. They are not told what to do. They find out the computer experts have to learn not to tell people about computers, but have to be able to answer all questions people ask. People don’t have to learn computer terms, but the experts have to explain in plain language. The computers are becoming “people-literate.” 31. Which of the following is David Tebbutt’s idea on the relationship between people and computers? A. Computer learning should be made easier. B. There should be more computer clubs for experts. C. People should work harder to master computer use. D. Computers should be made cheaper so the people can afford them. 32. We can infer from the text that “computer-literate” means ______. A. being able to afford a computer B. being able to write computer programs C. working with the computer and finding out its value D. understanding the computer and knowing how to use it 33. The underlined word “it” in the second paragraph refers to the idea that Computertowns ______. A. help to set up more computer clubs B. bring people to learn to use computers C. bring more experts to work together D. help to sell computers to the public 34. David Tebbutt started Computertown UK with the purpose of ______. A. making better use of computer experts B. improving computer programs C. increasing computer sales D. popularizing computers 35. The passage is mainly about the idea of ______. A. people’s becoming “computer-literate” B. computers’ becoming “people-literate” C. people’s IT learning in a club D. computers’ explaining in plain language Passage 2 The digital revolution, as exemplified by the Internet and electronic commerce, has shaken marketing practices to their core. In a recent paper, Wharton’s Jerry Wind, director of the SEI Center for Advanced Studies in Management, and co-author Vijay Mahajan, a marketing professor at the College of Business Administration of the University of Texas at Austin, examine the impact of digital marketing on concepts like pricing, when customers can propose their own prices (pricelin.com), or buyers and sellers can haggle independently in auctions (e-Bay.com). The paper provides an overview of some of the emerging realties and new rules of marketing in a digital world, and outlines what the new discipline of marketing may look like in the early part of the new century. To begin with, say the authors, the rapid-fire growth of the Internet is helping to drive changes. “It is not just our computers that are being reprogrammed; it is customers themselves,” says Wind. “These emerging cyber consumers are like an alien race that have landed in the mist of our markets. They have different expectations and different relationships with companies from which they purchase products and services.” For one thing, cyber consumers expect to be able to customize everything — from the products and services they buy and the information they seek, to the price they are willing to pay. And with digital technology opening new channels for gaining information, they are more knowledgeable and demanding than previous consumers. Digital customers can also sort products based on any desired attribute, price, nutritional value, or functionality, and they can easily obtain third-party endorsements and evaluations, tapping the experience of other users. “Companies that cannot meet their demands and expectations will be at a loss,” says Wind. 36. The passage was most likely to be taken from ______. A. an overview of a paper B. an introduction to a book C. a book on digital revolution D. a paper discussing digital revolution 37. The paper mentioned in this passage was written by ______. A. Jerry Wind B. Vijay Mahajan C. Jerry Wind and Vijay Mahajan D. an anonymous 38. From the third paragraph, we can infer that ______. A. the customers are also reprogrammed by computers B. e-business companies need be more knowledgeable about cyber consumers C. cyber consumers are a group of strange people D. cyber consumers come from outer space 39. Compared with traditional customers, the emerging cyber consumers ______. A. are more difficult to satisfy B. have less knowledge about business C. have more problems with prices D. are less willing to buy products and services 40. In the last paragraph, what Wind said means ______. A. digital consumers’ decision to buy depends largely on others’ evaluation B. it will be more and more difficult for companies to earn profit in e-business C. most of the companies in e-business are at a loss D. companies should try their best to meet the digital consumers’ demands and expectations非选择题部分 注意事项： 用黑色字迹的签字笔或钢笔将答案写在答题纸上，不能答在试题卷上。 四、单词汉译英（本大题共15小题，每小题1分，共15分） 根据给出的汉语词义和规定的词类写出相应的英语单词。每词的第一个字母已给出。 41. 产生；发生 v. g______ 42. 合同；契约 n. c______ 43. 立法；法规 n. l______ 44. 行政官；行政人员 n. e______ 45. 分配；分发；分布 v. d______ 46. 扣除；减除 v. d______ 47. 同义词 n. s______ 48. 分类；归类 v. c______ 49. 偶然的；随便的 adj. c______ 50. 基本上，根本上 adv. b______ 51. 无效果的 adj. i______ 52. 产生；屈服；让步 v. y______ 53. 车辆；媒介 n. v______ 54. 趋势，倾向 n. t______ 55. 使合乎规格，使标准化 v. s______ 五、单词英译汉 （本大题共15小题，每小题1分，共15分） 给出下列单词或术语的汉语意思。 56. URL 57. cataloger 58. data collection 59. information retrieval 60. text documents 61. eProcurement 62. buying leverage 63. “Return” and “New” customer paths 64. site traffic 65. purchase attempts 66. shipping method 67. interactive TV 68. cost-effective and efficient 69. maximum value 70. automotive industry 六、英译汉 （本大题共5小题，每小题2分，共10分） 阅读下面的短文，然后把划线的句子翻译成汉语。 How well is your Web site meeting demand? The question may be more difficult to answer than you think. After all, sophisticated Web monitoring software can measure a sudden spike in traffic, but I won’t correlate that spike with your company’s seasonal marketing efforts. (71) Business intelligence (智能) software unifies data from a wide array of functional areas and departments to provide a holistic (完整的) understanding of the business. The result: Managers can predict future spikes in traffic based on the relative size of marketing campaigns. The first thing to do is capture information about your Web site operations and visitors. Start with the data in your Web log file. Here you will find valuable information about Web traffic patterns, such as peak traffic times and the most accessed pages on your Web site. (72) You’ll also be able to learn what people search for once they get to your site, as well as the time it takes to find it. Don’t overlook the value of information such as the type of browser and operating system used by your site visitors —— these can affect how you choose to present your site. (73) Once you have this data gathered, business intelligence applications let you analyze the information to help you optimize (化) your Web site. The application unifies data from various sources to help you effectively mine information and understand your customers’ Web behavior. Most important, you are able to compare information in your Web logs against information from internal and external sources. (74) Track Web hits or transactions against fluctuations (波动) in your offline (线下) sales channels, for example, or see what happens to order volumes at the beginning of a fiscal quarter (会计季度) when many departments have new budgets (预算) to work with. Business intelligence software can be a powerful ally as you seek to keep hard-won customers in the fold. Knowing your customers and understanding how they interact with your Web site is a powerful tool for optimization. (75) You can glean (收集) trends during peak traffic periods that result in server overloads (超载), or identify search criteria that consistently fail to deliver anticipated (预期的) content. 七、汉译英 （本大题共5小题，每小题2分，共10分） 用括号内给出的词，把下列汉语句子翻译成英语。 76. 约翰创造了新的世界纪录。（set up） 77. 我有时感到区分英语和法语很困难。(distinguish from) 78. 新技术对公司的发展有重要的影响。（have an effect on） 79. 多家工厂声称他们需要有经验的工人。（experienced） 80. 他的这篇报告写得很好，只是有几个小问题。（except for）
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电子商务概论答案2003年下半年高等教育自学考试全国统一命题答案电子商务概论试题参考答案及评分标准一、单项选择题（本大题共15小题，每小题2分，共30分）1.D 2.A 3.C 4.D 5.B6.A 7.C 8.B 9.B 10.D11.B 12.C 13.A 14.D 15.C二、多项选择题（本大题共5小题，每小题2分，共10分）16.ABE 17.ABC 18.ABD 19.ACD 20.CDE三、填空题（本大题共10小题，每小题1分，共10分）21.自动化 22.检索 23.成本 24.定制 25.物理26.结算 27.需求 28.定价 29.采购 30.技术四、名词解释（本大题共4小题，每小题4分，共16分）31.带宽是单位时间内，通过一条通讯线路的数据量32.检索引擎是一种特殊的WWW页面软件，可找到与用户输入的单词或短语匹配页面33.在线现金存储是由一个信赖的第三方（如电子银行）参与到所有电子现金转账过程中，他们持有消费者的现金帐号。在线现金系统要求商家先同消费者的开户银行联系，然后再接收消费者的购买请求34.外向营销战略能够主动地使公司走向消费者，而不是被动地等待消费者到来的所有互联网技术五、简答题（本大题共4小题，每小题6分，共24分）35.（1）工作组的通信 使管理者能够通过电子邮件、视频会议和公告牌与员工交流（2）电子出版 使企业能够运用WWW等工具来组织、出版和分发人力资源手册、产品规格和会议纪要等信息 （3）销售队伍生产率 提高了信息在生产部门和销售队伍之间、企业和顾客之间的流动速度36.（1）特洛伊木马是隐藏在程序或页面里面掩盖其真实目的程序 （2）特洛伊木马可窃听计算机的保密信息，并将这些信息传给他的WWW服务器，从而构成保密性侵害 （3）特洛伊木马还可以改变或删除客户机上的信息，构成完整性侵害 （4）特洛伊木马技术是破坏性的活动页面放进表面看起来完全无害的WWW页面中，可立即运行并进行破坏活动的技术37.（1）电子钱包可存放信用卡、电子现金、所有者的身份证书、所有者地址以及在电子商务网站的收款台上所需的其他信息 （2）电子钱包提高购物的效率。消费者选好商品后，只要点击自己的钱包就能完成付款过程，大大加速了购物的过程 （3）电子钱包非常有用，因为消费者将电子购物车装满后，就要到收款台来确认其选择，这时候会出现一页或两页要求输入姓名、地址、信用卡号和其他个人信息的表38.消费者在线阶段购买可以结为三个阶段：购前准备、购买完成和购后交互（1）购前准备阶段。消费者要在大量信息中寻找和发现能满足要求的产品，进行选购（2）购买完成阶段。与卖方就购买条件（如：价格、送货日期等）协商相关的信息流和单证流；在购买构成中进行结算（3）购后交互阶段。顾客服务和支持，目的是解决顾客的投诉、退货和产品缺陷六、论述题（本大题共10分）39.不同公司建立网站的效益目标有：（1）建立（或疏离）品牌（或提升品牌知名度）（2）增加现有营销方案（3）销售产品和服务（4）改善售后服务和支持（5）管理供应链（或提高供应链的竞争能力）（6）进行拍卖（7）销售广告版位（8）购买产品和服务衡量方法有：（1）通过市场调查和民意测验来衡量品牌的提升（2）通过销售量或销售额来衡量销售产品和服务（3）通过顾客满意度或降低顾客服务于支持成本的情况来衡量售后服务和支持的改善（4）通过购供应成本的降低或订单履行时间的缩短来衡量管理供应链（5）通过拍卖量、出价人和卖家数量、卖掉物品的金额和数量、注册用户的数量、衡量网站的拍卖效益 2004年电子商务概论答案：点击下载 全国2005年10月高等教育自学考试电子商务概论试题 课程代码：00896 一、单项选择题(本大题共15小题，每小题1分，共15分) 在每小题列出的四个备选项中只有一个是符合题目要求的，请将其代码填写在题后的括号内。错选、多选或未选均无分。 1.电子商务的发展历程可分为四个阶段， 第一个阶段是(C ) A.电子报文传送技术 B.WWW C.EFT时代 D.联机服务 2.电子商务的关键技术中，最重要的技术是(B ) A.互联网 B.数据库软件 C.多媒体 D.加密软件和硬件 3.SSL是(B ) A.安全超文本传输协议 B.安全套接层协议 C.文件传输协议 D.安全电子交易协议 4.容易受店内广告影响并很容易改换要采购的产品的购买行为类型是(D ) A.专门计划购卖 B.简单计划购买 C.完全无计划购买 D.提醒者购买 5.出价从高价开始，一直降到有出价人接受这个价格为止。 这种拍卖形式是(B ) A.英式拍卖 B.荷兰式拍卖 C.密封递价拍卖 D.双重拍卖 6.某公司网站是用来改善售后支持的，评价其网站效益目标的主要指标是(B ) A.销售额 B.顾客满意度 C.拍卖量 D.访问者数量 7.订单获取的流程结束于(C ) A.识别潜在客户 B.设计满足的方案 C.准备订单 D.向客户报价 8.下列一级域名中，表示政府组织的是( B) A.edu B.gov C.net D.com 9.在电子商务系统开发过程中，属于晚期外包的业务是(D ) A.网站设计 B.网站论证 C.网站开发 D.网站维护 10.“电子数据交换”的英文缩写是(A ) A.EDI B.ICP C.FTP D.ISP 11.假如一个电子订单的收货地址被改写，我们就说破坏了(C ) A.数据的及时性 B.数据的防抵赖性 C.数据的完整性 D.数据的即需性 12.IP共享也称为(A ) A.虚拟服务器 B.虚拟客户机 C.服务器 D.客户机 13.决定WWW系统性能的因素有(D ) A.硬件与操作系统 B.操作系统与应用服务器软件 C.应用服务器软件与硬件 D.硬件、操作系统和应用服务器软件 14.基准测试的主要领域是(B ) A.数据库管理系统 B.硬件和操作系统 C.WWW服务器 D.网络 15.根据摩根斯坦利添惠公司的分析表，以下最适合在线销售的商品是(D ) A.玩具 B.收藏品 C.服装 D.图书 二、多项选择题(本大题共5小题，每小题2分，共10分) 在每小题列出的五个备选项中至少有两个是符合题目要求的，请将其代码填写在题后的括号内。错选、多选、少选或未选均无分。 16.互联网上负责传送和检索邮件的协议有( AB) A.SMTP B.POP C.FTP D.IMAP E.SSL 17.电子现金的特点有(ABDE ) A.货币价值 B.可交换性 C.无隐私性 D.安全性 E.可储存和检索性 18.在线零售成功的关键策略有(ABCDE ) A.树立品牌 B.增加库存 C.降低成本 D.利用定制营销 E.正确定价 19.电子钱包可以存放(ACDE ) A.信用卡 B.传统支票 C.电子现金 D.所有者地址 E.所有者的身份证书 20.网站开发的最初阶段包括(BCDE ) A.集成阶段 B.储备阶段 C.链接阶段 D.开始阶段 E.完善阶段全国2006年10月高等教育自学考试电子商务概论试题课程代码：00896一、单项选择题（本大题共20小题，每小题1分，共20分）在每小题列出的四个备选项中只有一个是符合题目要求的，请将其代码填写在题后的括号内。错选、多选或未选均无分。1.“电子商务是实现业务和工作流自动化的技术应用”。其对电子商务定义的角度是从（ A ）A.业务流程 B.服务C.通信 D.在线2.推动电子结算发展的力量来自（ A ）A.技术成本的降低、经营成本的降低、在线商务的增加B.技术成本的降低、库存的减少、在线商务的增加C.库存的减少、处理成本的降低、在线商务的增加D.经营成本的降低、处理成本的降低、库存的减少3.按照各个时期有代表性的不同技术，可以将电子商务的发展阶段划分成四个阶段，其第三个阶段是（ C ）A.EFT时代 B.电子报文传送技术C.联机服务 D.WWW4.三种最流行的WWW服务器程序是（ A ）A. Apache HTTP Server, Internet Information Server, Netscape Enterprise ServerB. Apache HTTP server, Internet Information server, SQL server C. Internet Information Server, Netscape Enterprise Server, SQL serverD. Apache HTTP server, Netscape Enterprise Server, SQL server5.WWW服务器的核心功能是（ D ）A.网站管理 B.应用构造C.电子商务 D.对客户机请求进行处理并做出响应6.标准通用标注语言是（ B ）A.HTML B.SGMLC.HTTP D.XML7.邮局协议的缩写是（ D ）A.HTTP B.SMTPC.IMAP D.POP8.计算机安全主要为两大类，指（ C ）A.密码安全和隐私安全 B.客户机安全和服务器安全C.物理安全和逻辑安全 D.服务器安全和通讯信道安全9.公开密钥加密也称（ A ）A.非对称加密 B.对称加密C.散列编码 D.私有密钥加密10.属于先付代币的是（ D ）A.加密信用卡 B.电子支票C.第三方授权机制 D.电子现金11.在线零售商可分为几类？（ C ）A.二 B.三C.四 D.五12.客户关系管理三个阶段的顺序是（ B ）A.加强关系，建立关系，维持关系 B.建立关系，维持关系，加强关系C.建立关系，加强关系，维持关系 D.维持关系，建立关系，加强关系13.eBay是最成功的消费品拍卖网站之一，它采用的拍卖方式是（ ）A.双重拍卖 B.英式拍卖C.荷兰式拍卖 D.密封递价拍卖14.网络营销的终极目标是（ A ）A.最大程度地增加利润 B.提高销售C.降低业务成本 D.加强同所有目标群体的沟通15.代表某个专用网络同互联网进行通讯的防火墙是（ B ）A.网关服务器 B.代理服务器C.电子邮件服务器 D.FTP服务器16.下列说法错误的是（ B ）A.智能卡能存储大量用户的个人信息B.Mondex卡可以延期结算C.Mondex卡是万事达国际公司的产品 D.智能卡比传统结算卡更易防止滥用17.企业间（B2B）的电子商务应用可以是（ C ）A.工作组的通信 B.社交C.供应商管理 D.个人理财18.网站设计人员遵循的可用性原则不包括（ B ）A.按消费者在链接中导航的方式设计网站B.按公司的组织结构来设计网站C.设计特征和色彩使用上保持一致D.明确标出导航标志19.网站建设过程中的高级储备阶段有多种方法增强公司核心信息库的价值，其中一种方法是（ D ）A.使公司与目标市场实现自动交互B.使公司更好地利用公司数据从市场上获利C.使公司建立起同目标市场、客户合作伙伴间的沟通D.确保公司网站上的信息不断更新20.互联网基础协议（TCP/IP）（ B）A.不适用于局域网 B.是一种双层程序（协议）C.它们在传输层工作 D.它们在网络层工作二、多项选择题(本大题共5小题，每小题2分，共10分)在每小题列出的五个备选项中有二至五个是符合题目要求的，请将其代码填写在题后的括号内。错选、多选、少选或未选均无分。21.销售链管理的应用结构包括（ DE ）A.管理应用 B.客户跟踪C.人力资源管理 D.标书和报价生成E.定价22.电子商务软件的功能包括（ ABD ）A.购物车 B.商品目录显示C.WWW展示 D.交易处理机制E.编译流程序23.在线零售相对邮购具有的优势包括（ BCD ）A.库存方面 B.多种结算方式C.成本低 D.具交互性E.省时方便24.关于数字证书，正确的说法有（ ABC ）A.数字证书是电子邮件附件或嵌在网页上的程序B.数字证书可用来验证用户或网站的身份C.数字证书有向网页或电子邮件附件原发送者发送加密信息的功能D.数字证书具有下载软件的功能E.数字证书具有消除电脑病毒的功能25.实施电子商务时，需要电子商务的人才包括（ ABCDE ）A.业务管理 B.应用专家C.系统管理 D.人事管理E.网络操作
1、电子商务发展道路，中国与西方各有什么特点？请简要概括。（2分） 2、电子商务模式与传统交易相比，具有哪些明显优势？（3分） 3、为什么说诚信在电子商务中显得十分重要？（3分） 4、你认为中国的电子商务前景如何？为什么？（4分）答案：1、西方电子商务主要是商务需求推动，中国电子商务主要是网络和电子技术拉动。2、没有时间地域限制，不受销售渠道制约，成本低。3、诚信可以弥补电子商务发展进程中的某些不足，增加企业与消费者对电子商务的信心；在电子商务活动上，诚信指数高的商家生意会越来越好；不诚信的企业得到全球性的封杀。4、中国电子商务前景广阔、生机无限（或电子商务将从一个非主流的商务平台逐渐变成一个主流的商务平台）。因为，电子商务模式比传统交易更具有优势，发展迅速、潜力巨大；电子商务正努力弥补不足；国家正采取商务立法等相关措施来促进电子商务的健康发展。
自考方面的试题，上次在上学吧在线考试里面见过，你去看看，很多模拟题，都是带答案的，做完还可以对一下
电子商务与现代物流实践试卷（A）参考答案课程代码：00916考试时间100分钟一、 分析叙述题1、电子商务的物流作业流程与商流、信息流及资金流的作业流程有关，请登录DELL的直销网站（）,画出框图并说明DELL的直销分为三个阶段8个步骤。戴尔直销流程：2、讨论现代物流管理十大趋势是什么？可上网查询？过去物流管理着重在企业内部作业与组织的整合，对下游顾客的对应，是以服务与品质为主要重心。因此，评价物流的管理业绩和效果的准则，多半是以处理订单周期时间的速度，供货率及完成质量来量度。随着物流业的发展，在供应链管理模式上增添新的内容，物流业出现了新的十大趋势。（一）物流管理从物的处理，提升到物的加值方案设计、解决和管理上。可以为客户提供度身订造式的，并带有个性化的服务，企业逐渐转向强调跨企业界限的整合，使得顾客关系的维护与管理变得越来越重要。（二）由对立转向联合。传统商业通道中，企业间多半以自我为中心，追求自我利益，因此往往造成企业间对立的局面。然而在追求更大竞争力的驱动下，许多企业开始在各个商业流通机能上整合，通过联合规划与作业，形成高度整合的供应链通道关系，使通道整体成绩和效果大幅提升。（三）由预测转向终测。传统的流通模式通过预测下游通道的资源来进行各项物流作业活动，不幸的是预测很少会准确的，因而浪费了许多自然及商业资源。新兴的物流管理趋势是强调通道成员的联合机制，成员间愿意互换营运及策略的信息，尤其是内部需求及生产的资料，使得上游的企业无需去预测，流通模式是逐渐由预测基础转向终测基础发展。（四）由经验积累转向变迁策略。一直以来经验曲线是企业用来分析市场竞争趋势及发展对应策略的方法，并以企业长年积累的经验作为主要竞争武器，然而科技的突飞进步，企业固守既有经验反而成为企业发展的障碍，因此在调度变化的环境下，经验及现存通道基础结构反变为最难克服的障碍，成功的企业要建立对策略方向的嗅觉和持续变迁管理体系才能生存。（五）由绝对价值转向相对价值。传统财务评价只看一些绝对数值，新的评估方法将着重在相对价值的创造，亦即在通道中提供加值服务，顾客所增加的价值中企业可占多少比例。（六）由功能整合转向程序整合。在竞争渠道日趋激烈的环境中，企业必须更快响应上、下游顾客的需要，因而必须有效整合各部门的营运，并以程序式的操作系统来动作，物流作业与活动多半具有跨功能，跨企业的特性，故程序式整合是物流管理成功的重点。（七）由垂直整合转向虚拟整合。在传统渠道中，一些大企业进行通道的垂直整合，以期对通过掌握有更大的力量，事实证明这并不成功，反而分散了企业的资源，并将主业削弱。今日企业经营的趋势是专注核心业务，将非核心业务委托给专业管理公司去做，形成虚拟企业整合体系，使主体企业提供更好的产品及服务。（八）由信息保留转向信息分享。在供应链管理结构下，供应链内相关企业必须将供应链整合所需的信息与其他企业分享，否则，无法形成有效的供应链体系。（九）由训练转向知识学习。在可预见的未来，任何物流程序均以人力来完成。然而，物流作业多半需要在各个物流据点和运输网络中进行，大约有90%的时间，物流主管无法亲自加以监控。全球化的发展趋势，也增加了物流人力资源管理的复杂度。物流主管必须将以个别人员技能训练的方式，转向知识基础的学习发展。（十）由管理会计转向价值管理。未来许多企业愿意投入许多资源建立基本会计系统，着重在提供增值创造，跨企业的管理信息，以期能确认可创造价值的作业，而非仅在于收益增加，成本升降上。3、电子商务的配送管理主要包括：采购管理、库存管理、进货管理、储存管理、出货管理，其中进货管理的内容是进货和进货验收，储存管理的内容主要包括分拣、存放和拣选，出货管理的主要内容包括包装、组配和送货等，电子商务公司对以上这些业务进行管理。请画出以上电子商务的配送管理业务流程图。流程起始于供应商或者制造商，流程的末端是电子商务用户，管理的主体是电子商务公司。（20分）4请在进行物流决策时如何进行电子商务的成本分析，可上网查询。（P59）（1） 通过对物流成本的计算，分析，可以了解物流成本水平，发现物流活动中存在的问题；（2） 通过与同类企业或竞争对手物流成本的对比，可以找出本企业与同行及竞争对手之间的差距；（3） 通过对物流成本结构及物流总成本分析，可以正确地评价物流活动的合理性；（4） 根据物流成本计算结果，可为企业制定计划，调整物流活动和评价物在电子商务中最难解决的就是物流配送。物流配送从经营电子商务的公司中分离出来而由专门的物流代理公司去经营将成为发展方向。目前邮政系统正着手营造一个庞大的物流配送网络，准备担当起这个角色，这方面它们有独特的优势。物流配送代理的独立操作也将引发一些新的问题，双方的配合至关重要，但一些涉及物权归属、风险责任、费用成本、产品质量、争议解决方面的法律问题也将浮出海面。物流配送是电子商务的重要和最后环节，是电子商务的目标和核心，也是衡量电子商务成功与否的一个重要尺度。物流配送需要有商品的存放网点，需要增加运输、配送人员的开支，由此而增加的成本应该经过仔细核算。有人认为，企业要增加的仅仅是配送成本，而节省的则是库存成本和店面成本。要知道，店面成本虽然节省了，但是存放网点的增加和配送所需的其它开支能在多大幅度上降低总成本，这仍需要在实践中摸索，而且，库存仍然是必需的。二、分析计算题1、 某电子商务企业保持有10种商品的库存，有关资料如下表所示。为了对这些库存商品进行有效的控制和管理，该企业打算按20%的A类物品，30%的B类物品，50%的C类物品来建立ABC库存分析系统，请您用ABC分类法将这些商品分为A、B、C三类。（计算耗用金额->计算累计百分比->确定ABC分类）商品编号 单价(元) 需求量(件) 商品编号 单价(元) 需求量(件)A 5.00 40000 F 5.00 250000B 8.00 190000 G 6.00 15000C 7.00 4000 H 4.00 80000D 4.00 100000 I 5.00 10000E 9.00 2000 J 7.00 5000商品编号 耗用金额(元) 次序A 200000 5B 1520000 1C 28000 9D 400000 3E 18000 10F 1250000 2G 90000 6H 320000 4I 50000 7J 35000 8商品编号 耗用金额(元) 累计好用金额(元) 累计百分比（%） 分类B 1520000 1520000 38.9 AF 1250000 2770000 70.8 AD 400000 3170000 81.1 BH 320000 3490000 89.2 BA 200000 3690000 94.3 BG 90000 3780000 96.6 CI 50000 3830000 97.9 CJ 35000 3865000 98.8 CC 28000 3893000 99.5 CE 18000 3911000 100 C分类 每类金额(元) 库存品数百分比（%） 耗用金额百分比（%） 累计好用金额百分比（%）A=B,F 2770000 20 70.8 70.8B=D,H,A 920000 30 23.5 94.3C=G,I,J,C,E 221000 50 5.7 1002、 某电子商务企业计划对它的最畅销商品进行库存分析。该商品年需求量为10000件，单价100元，年储存成本约为单价的20%。该企业的每次订货的成本是100元，平均交货时间为10天。问：经济订货数量是多少？一年的订货次数为多少？两次订货的时间间隔是多少天？年库存总成本是多少？（15分）EOQ=√ 2RC/PF=√10000*2*100/100*0.2≈316（件）n =R/Q=10000/316≈32（次）T=1/n≈0.03（年）≈11（天）TC=RP+QH=10000*100+316*100*0.20=1OO6320.00(元)3、 某商品有四个供应地和三个需要地，各供应地的供应量分别为：A1----100吨，A2----65吨，A3---35吨，A1----240吨。各需要地的需要量分别为：B1----80吨，B2----160吨，B3---200吨。各供应地和需要地的单位运价如下表所示：（15分）单位运价表需要地供应地 B1 B2 B3A1 4 12 8A2 11 2 7A3 3 1 5A4 9 10 6问：如何规划运输方案，才能使运输费用最低？产销平衡表供/需地 B1 B2 B3 供应量A1 80 20 100A2 65 65A3 35 35A4 40 200 240需求量 80 160 200C=80*4+20*12+65*2+35*1+40*10+200*6=2325(元)5．5．某商品的产地和销地位于呈线状的交通路线上，各产地的产量、销地的销量及它们的相对位置如下图所示：问：如何规划运输方案，才能使运输吨公里最小？产销平衡表产/销地 B1 B2 B3 产量A1 10 10A2 20 20A3 10 50 60销量 10 30 50